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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6012490 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr Y’s complaint relates to three loan accounts he had with NatWest. He got into financial difficulties and couldn’t maintain the monthly contractual repayments.Treatment in financial difficulty
NatWest had recorded them earlier than they should have, the accounts would have defaulted regardless after the breathing space had ended, and so it was better for Mr Y that they were recorded earlier, as they’d be on his credit file for less time.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6012490.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.