TSB Bank plc

Financial Ombudsman decision DRN-6010323 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

encountered issues with receiving the One Time Password (OTP) required to do this.Identity checks and access

Mr P holds a Lasting Power of Attorney (LPA) over Mrs P’s affairs.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6010323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.