Barclays Bank UK PLC

Financial Ombudsman decision DRN-6006101 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr T complains Barclays Bank UK PLC has rejected several card payments over the years.Payment delayed or failed

He says Barclays agreed to pay £150 but then went ahead and closed his complaint even though he hadn’t agreed to this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6006101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.