Capital One (Europe) plc

Financial Ombudsman decision DRN-6005363 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Tue Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr M complains that a credit card account with Capital One (Europe) plc and four credit limit increases were unaffordable for him and that there was an unfair lending relationship.Irresponsible lending

Capital One should also ensure that any adverse information about the credit card account that it’s reported to the credit reference agencies for the period after the date of the December 2023 credit limit increase is removed from Mr M’s credit file.Credit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6005363.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.