Firms › Lantern Debt Recovery Services Limited ›

Lantern Debt Recovery Services Limited

Financial Ombudsman decision DRN-6004252 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Miss M says when Lantern purchased the account from S, she had an irresponsible lending complaint in with SIrresponsible lending

Miss M says Lantern wouldn’t initially log a complaint for herComplaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6004252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.