Nationwide Building Society

Financial Ombudsman decision DRN-6003755 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Nationwide must ensure that for a period of 18 months, Mrs R isnt charged any interest on her balance transfer.Interest and rates

Nationwide has acknowledged that it made an error. It accepts that the information provided to Mrs R was incorrectService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6003755.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.