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TSB Bank plc
Financial Ombudsman decision DRN-6002539 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr F complains that TSB Bank plc hasn’t offered him enough support with his mortgage and has instead begun legal action to take possession of his property.Treatment in financial difficulty
She said that Mr F is very vulnerable and TSB was discriminating against him.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6002539.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.