Barclays Bank UK PLC

Financial Ombudsman decision DRN-6000818 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

allowed a credit card account to be opened up in her name fraudulentlyIdentity checks and access

Barclays contacted our service to accept their service had not been as good as it shouldComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6000818.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.