Telefonica UK Limited

Financial Ombudsman decision DRN-6000123 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mr R complaints that Telefonica UK Limited trading as O2 gave him five fixed sum loan agreements for devices he couldn’t afford to repay.Irresponsible lending

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6000123.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.