Santander UK Plc
Financial Ombudsman decision DRN-5999874 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the agent didn’t say anything – had they corrected Mr C I’m satisfied he would have either asked the agent to do the transfers for him or asked what else he needed to do and then do what was necessary.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5999874.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.