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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-5998308 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

Mr P complains that Creation Consumer Finance Ltd (“Creation”) has recorded adverse information, including hard searches, on his credit file in relation to applications for credit.Credit file reporting

This included sensitive personal and call data/recordings with his personal security details and payment details.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5998308.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.