PayPal UK Ltd

Financial Ombudsman decision DRN-5997270 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Mr L complains that PayPal UK Ltd failed to intervene when he was suffering from a gambling disorder.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5997270.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.