MONZO BANK LIMITED
Financial Ombudsman decision DRN-5996574 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr D complains Monzo Bank Ltd (Monzo) failed to protect him from financial harm when he fell victim to a scam.APP scam refund refused
Mr D says he had completed his own research and had received some small returns, so he says he had believed this opportunity to be genuine – so it’s not conclusive that any intervention would’ve made a difference in any case.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5996574.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.