Sainsbury's Bank Plc

Financial Ombudsman decision DRN-5996191 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£360redress stated in the decision

Fri Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr W complains that Sainsbury’s Bank Plc hasn’t refunded him following a claim he made under section 75 of the Consumer Credit Act 1974 (“section 75”).Product mis-sold

It agreed to pay Mr W £175 compensation for the poor way it handled the claim and complaint.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5996191.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.