Vodafone Limited
Financial Ombudsman decision DRN-5995343 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Tue Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
negative information on his credit fileCredit file reporting
found the complaint handler to be rude, unhelpful and didn’t adhere to his request to speak to a managerComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5995343.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.