MBNA Limited

Financial Ombudsman decision DRN-5994551 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£470redress stated in the decision

Sun Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr J had a credit card with MBNA and by December 2023 he was not able to make the repayments. He contacted MBNA for help.Treatment in financial difficulty

They gave him 30 day suspension on account and marked Mr J as ‘vulnerable’.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5994551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.