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Starling Bank Limited
Financial Ombudsman decision DRN-5994115 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr L complains that Starling Bank Limited (‘Starling’) won’t reimburse his loss after he made payments to an online company.APP scam refund refused
He says he was effectively scammed and that Starling failed to recognise and respond to his vulnerability when the payments were made and when he disputed them.Support for vulnerable customers
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5994115.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.