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Home Retail Group Card Services Limited

Financial Ombudsman decision DRN-5993789 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Home Retail offered Mr B a reduced payment arrangement to help him manage his accountTreatment in financial difficulty

Mr B complains that Home Retail Group Card Services Limited did not treat him fairly after he told them about his mental-health difficultiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5993789.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.