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American Express Services Europe Limited
Financial Ombudsman decision DRN-5990724 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jan 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
AmEx should remove the adverse reporting for April 2024 from Mr K’s credit fileCredit file reporting
Mr K wasn’t happy that the payment hadn’t been allocated to his account or that his account had been cancelled. So, he raised a complaint. AmEx responded to Mr K but didn’t feel that they’d done anything wrong. Mr K wasn’t satisfied with AmEx’s response and felt that they were discriminating against him in regard to his dyslexia.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5990724.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.