Lloyds Bank PLC

Financial Ombudsman decision DRN-5990417 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Support for vulnerable customers

In the Ombudsman’s words

The cash machine half-swallowed her card but Mrs N got no cash.Payment delayed or failed

Mrs N has asked an ombudsman to review her complaint. She believed proper consideration should be given to her vulnerability and family situation.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5990417.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.