HSBC UK Bank Plc
Financial Ombudsman decision DRN-5989273 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sun Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Service failure
In the Ombudsman’s words
Mrs D complains that HSBC UK Bank Plc declined her application for a loan.Irresponsible lending
HSBC has acknowledged that it could’ve handled Mrs D’s application better in terms of its communication with her and the time it took to reach a decision.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5989273.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.