EE Limited

Financial Ombudsman decision DRN-5989170 Not upheld

Not upheldoutcome, as published by the Ombudsman

£95redress stated in the decision

Mon Feb 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

Mrs B also complained that the incorrect details of the credit agreement were showing on her credit reference file.Credit file reporting

Mrs B complains that EE Limited trading as EE (“EE”) failed to deliver a new mobile phone and delayed removing the contract from her account.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5989170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.