Barclays Bank UK PLC

Financial Ombudsman decision DRN-5988437 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

blocked a payment it was trying to make and that this took a considerable amount of time to resolvePayment delayed or failed

its process should have been much smoother and that the level of service received hadn’t been acceptableService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5988437.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.