MONZO BANK LIMITED
Financial Ombudsman decision DRN-5986204 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Data and privacy
In the Ombudsman’s words
considered Monzo had failed in their duty of care to a vulnerable consumerSupport for vulnerable customers
unhappy with how they handled his DSAR and delays in providing this to himData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5986204.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.