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National Westminster Bank Plc
Financial Ombudsman decision DRN-5982925 Not upheld
Not upheldoutcome, as published by the Ombudsman
£314redress stated in the decision
Mon Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NW subsequently sent a final response letter to Mr B confirming that no bank error had occurred. It said the agent had given incorrect advice when he said it hadn’t been made clear to Mr B that payments would be claimed on 1 and 31 October because the Manage My Loan system, (which Mr B had access to) stated when the new payments would be.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5982925.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.