Hutchison 3G UK Limited

Financial Ombudsman decision DRN-5982776 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Thu Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I don’t find that Three treated Mr G unfairly when it defaulted and terminated the agreement.Treatment in financial difficulty

I appreciate that the issue has caused Mr G a lot of distress and I’m sorry to hear about the impact it’s had on him. I understand that this was exacerbated when Three did not provide a response to his post final response letter communication.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5982776.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.