Firms › NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY ›
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5980478 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Miss G complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY has treated her unfairly and failed to offer her a sustainable solution for the mortgage she holds jointly with her ex-partner after the fixed interest rate ended and the monthly payments became unaffordable.Treatment in financial difficulty
Miss G is vulnerable. NatWest knew that and it should have kept that in mind in the way it treated her.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5980478.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.