Revolut Limited

Financial Ombudsman decision DRN-5980076 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms B complains Revolut Ltd won’t reimburse money she lost when she fell victim to a crypto investment scam.APP scam refund refused

At the time of the scam, she was not acting with full awareness or mental capacity, due to the state of severe emotional vulnerability; depression, anxiety, financial pressure, and stress caused by a toxic work environment abroad.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5980076.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.