Revolut Limited

Financial Ombudsman decision DRN-5979399 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Revolut investigated but other than identifying a failing within their complaint handling service, could not agree they had done anything wrong in terms of the payments.Complaint handling

Mr R complains about how Revolut Ltd failed to meaningfully intervene after he made them aware of a gambling problem.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5979399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.