PRA Group (UK) Limited

Financial Ombudsman decision DRN-5979315 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Didn’t review his financial details properly and unfairly turned down his offer to settle his debts with them.Treatment in financial difficulty

Their response to the complaint wasn’t good enough and didn’t evidence anything they’d said.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5979315.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.