HSBC UK Bank Plc
Financial Ombudsman decision DRN-5978278 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss M complains that HSBC UK Bank Plc did not reimburse the funds she lost to a scam.APP scam refund refused
I’ve listened to the phone calls between Miss M and HSBC and I agree that she was passed between departments a significant amount, largely due to some members of staff not fully understanding what her dispute was.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5978278.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.