Gracombex Ltd

Financial Ombudsman decision DRN-5974178 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains Gracombex Ltd trading as The Money Platform (‘Gracombex’) didn’t carry out a proportionate affordability check before it approved him for a loan.Irresponsible lending

Mr M also says at the time he was vulnerable.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5974178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.