Paynetics UK Limited

Financial Ombudsman decision DRN-5972935 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs B complains Paynetics UK Limited is holding her liable for payments she says were made by a scammer.APP scam refund refused

The scammer also isolated Mrs B (who, as Trading 212 is aware, was vulnerable) from getting support by persuading her she couldn’t tell anyone what was happening.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5972935.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.