Barclays Bank UK PLC

Financial Ombudsman decision DRN-5972652 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

money was taken by a third-party from their accountAPP scam refund refused

the way Barclays handled the claimComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5972652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.