HSBC UK Bank Plc
Financial Ombudsman decision DRN-5972579 Upheld
Upheldoutcome, as published by the Ombudsman
£190redress stated in the decision
Mon Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Payment delayed or failed
In the Ombudsman’s words
removed the missed payment markers from Mr T’s credit fileCredit file reporting
a payment of £190 he made to HSBC wasn’t allocated to his accountPayment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5972579.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.