Revolut Limited

Financial Ombudsman decision DRN-5971070 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mr H raised a complaint about all this with Revolut on 30 June. Revolut issued a final response to Mr H’s complaint on 7 July. It didn’t uphold Mr H’s complaint and repeated the information on gambling blocks and how to close an account as it had previously provided.Complaint handling

Mr H – an extremely vulnerable individual – was given unhelpful advice around options Mr H was already aware of and passed around to teams that couldn’t help.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5971070.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.