Lloyds Bank PLC

Financial Ombudsman decision DRN-5970837 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms G complains Lloyds Bank PLC won’t reimburse money she lost when she fell victim to, what appears to be, multiple scams.APP scam refund refused

Ms G’s representative asked for the matter to be referred for a decision. It said Lloyds’ interventions were not sufficient and during these calls it was clear that Ms G had some vulnerabilities.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5970837.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.