NewDay Ltd

Financial Ombudsman decision DRN-5970275 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

NewDay said it had correctly reported missed payments and registered a default with the Credit Reference Agencies (“CRAs”).Credit file reporting

Mr N’s complaint about the way NewDay handled his complaint, isn’t something our service can consider. That’s because we can only consider complaints about activities which fall under the scope of our jurisdiction. And complaint handling isn’t one of them.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5970275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.