Nationwide Building Society

Financial Ombudsman decision DRN-5970221 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

failed to apply appropriate safeguarding measures to his account when it knew, or ought to have known, that he had a gambling problemSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5970221.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.