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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5969540 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr D is unhappy that National Westminster Bank Public Limited Company (“NatWest”) refused to agree a reduced payment plan with him and instead defaulted his personal loan.Treatment in financial difficulty

NatWest did apologise to Mr D for not being clearer in their communication with him, including notifying him in advance that his account would be passed to their solicitors, and for not replying to letters he’d sent them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5969540.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.