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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-5969277 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Miss M referred to the Consumer Duty provisions for vulnerable consumersSupport for vulnerable customers
delay in not advising her of the VT processService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5969277.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.