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American Express Services Europe Limited

Financial Ombudsman decision DRN-5966903 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs O complains that American Express Services Europe Limited (“AESEL”) has incorrectly recorded a default against herCredit file reporting

In its final response, AESEL partially upheld Mrs O’s complaint. In summary, it said it did agree to stop communicating with Mrs O about her balance but failed to do so.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5966903.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.