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National Savings and Investments

Financial Ombudsman decision DRN-5966340 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

NS&I accept that they gave Mrs H conflicting information, and they have apologised for this and they also offered Mrs H £50 compensation to recognise that.Complaint handling

Mrs H complains about the way that National Savings and Investments (NS&I) dealt with her when she wanted to cash in her late husband’s bonds.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5966340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.