Aldermore Bank Plc
Financial Ombudsman decision DRN-5963569 Not upheld
Not upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Tue Mar 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr K complains that Aldermore Bank Plc has not treated him fairly while his mortgage has been in arrears.Treatment in financial difficulty
Aldermore has not shown the care it should have when dealing with vulnerable customers.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5963569.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.