Santander UK Plc
Financial Ombudsman decision DRN-5963556 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Santander continues to charge them interest even though they’ve asked for help with the mortgage.Treatment in financial difficulty
The monthly payment on their mortgage had increased eleven times between 2022 and 2023.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5963556.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.