Revolut Limited

Financial Ombudsman decision DRN-5963106 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr W complains that Revolut Ltd hasn’t reimbursed payments he made in relation to a scam.APP scam refund refused

Mr W has raised customer service issues and how Revolut handled his dispute over the payments.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5963106.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.