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Halifax Limited
Financial Ombudsman decision DRN-5960953 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr B and Miss S are complaining that Bank of Scotland plc trading as Halifax provided them with an overdraft which became unaffordable from January 2024 onwards.Irresponsible lending
The crux of Mr B and Miss S’ complaint is that Halifax didn’t adequately review their overdraft usage and failed to provide the appropriate support.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5960953.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.