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Tesla Financial Services Limited

Financial Ombudsman decision DRN-5958517 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Data and privacy

In the Ombudsman’s words

I also considered how Tesla responded to Mr P’s vulnerabilities when deciding on my outcome.Support for vulnerable customers

Mr P is also unhappy with the length of time his banking details remained on the app.Data and privacy

Rules cited

FCA Consumer Duty (PRIN 2A), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5958517.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.