Paragon Bank Plc
Financial Ombudsman decision DRN-5955298 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Bereavement and power of attorney
In the Ombudsman’s words
Paragon didn't deal with this and respond to Mrs G about this as soon as they could have donePayment delayed or failed
Mrs G is unhappy about the actions taken by Paragon Bank Plc when she wanted to transfer into a new Instant Access account (ISA) with another bank. She said she has also had some issues registering a Power of Attorney (POA) that her son has on her behalf.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5955298.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.