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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-5954636 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr B complains that Creation Consumer Finance Ltd (“Creation”) failed to provide clear and timely reminders that the interest-free period on his credit agreement was coming to an end.Interest and rates
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5954636.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.